Local Officer Toolbox

The Public Service Alliance of Canada (PSAC) has a Shop Steward Tool Kit that is designed to assist shop stewards specifically in their role.

The Local Executive Toolbox is designed to assist all our Local Officers. This convenient and comprehensive set of fact sheets covers the following day-to-day workplace issues (you can click on the title to head to that section):





  • Introduction
  • Impact of Harassment
  • Harassment in the Workplace
    • Harassment and the Role of the Canadian Human Rights Commission
    • PSAC Policy on Union Representation – Workplace Harassment
    • Sample Q&A – PSAC Policy on Representation Workplace Harassment for Locals
    • Guidelines for Investigating Member vs. Member Complaints/Grievances at the Workplace
    • Violence in the Workplace
    • Bullying in the Workplace
    • Part XX Violence Prevention in the Workplace
  • Harassment in the Union
    • USJE Statement on Harassment
    • PSAC Policy 23B – Ant-Harassment: the Union
    • PSAC Policy 23B – Guidelines
    • Application of PSAC Policy 23B
    • Roles and Responsibilities
    • Process
    • Dignity of risk
    • Principles of Investigation
    • The Harassment Complaint Committee Report
    • Situations Involving Members and Staff
    • Process for Implementation of Policy 23B
    • Guidelines for Investigating Complaints at Union- Related Activities
    • PSAC Constitution, Section 25
    • PSAC Regulation 19


  • Canadian Human Rights Act
  • Equality in Workplace Standards
  • Duty to accommodate
  • Undue Hardship
  • Complaint or Grievance?
  • Mental Health in the Workplace
  • Canada Labour Code, Part II – Overview


  • Public Service Employment Act (PSEA)
  • Appointments under the Public Service Employment Act
  • Deployments under the Public Service Employment Act
  • Managerial or confidential exclusions
  • Types of complaints that may be brought to the PSLREB under the PSEA
  • Who can file a complaint with the PSLREB?

The National Office periodically updates and expands the content, if you have any suggestions for new topics, please feel free to pass them on.