Local Officer Toolbox

The Public Service Alliance of Canada (PSAC) has a Shop Steward Tool Kit that is designed to assist shop stewards specifically in their role.

The Local Executive Toolbox is designed to assist all our Local Officers. This convenient and comprehensive set of fact sheets covers the following day-to-day workplace issues (you can click on the title to head to that section):


  • USJE National Executive
  • USJE National Office
  • USJE National Triennial Convention
  • USJE Conferences
  • The USJE and the PSAC: an Unbeatable Team
  • Respective roles of USJE and PSAC
  • The USJE & the Greater Community


  • Union-provided Workplace Rights
  • Union Dues
  • Rands and the Rand Formula
  • Sample Local Bylaws
  • Local Elections
  • Conducting Local Elections
  • Local Signing Officers: Duties and Rebate Process
  • Sample Local Officers Duties
  • Guidelines for Local Grievance Coordinators
  • Effective Meetings: 20 proven tips
  • Labour-Management Consultation


  • Introduction
  • Problem Solving Tips
  • Using the Access to Information & Privacy Acts
  • Possible Recourse Procedures
  • Stages of the Grievance Procedure
  • Grievance Wording
  • Work Description Problems
  • Introduction to Classification
  • Classification Grievances
  • How Classification Grievances are Processed
  • Pay and Acting Pay Grievances
  • Mediation
  • National Joint Council
  • NJC Directives
  • Employee Performance Reviews
  • Discipline


  • Introduction
  • Impact of Harassment
  • Harassment in the Workplace
    • Harassment and the Role of the Canadian Human Rights Commission
    • PSAC Policy on Union Representation – Workplace Harassment
    • Sample Q&A – PSAC Policy on Representation Workplace Harassment for Locals
    • Guidelines for Investigating Member vs. Member Complaints/Grievances at the Workplace
    • Violence in the Workplace
    • Bullying in the Workplace
    • Part XX Violence Prevention in the Workplace
  • Harassment in the Union
    • USJE Statement on Harassment
    • PSAC Policy 23B – Ant-Harassment: the Union
    • PSAC Policy 23B – Guidelines
    • Application of PSAC Policy 23B
    • Roles and Responsibilities
    • Process
    • Dignity of risk
    • Principles of Investigation
    • The Harassment Complaint Committee Report
    • Situations Involving Members and Staff
    • Process for Implementation of Policy 23B
    • Guidelines for Investigating Complaints at Union- Related Activities
    • PSAC Constitution, Section 25
    • PSAC Regulation 19


  • Canadian Human Rights Act
  • Equality in Workplace Standards
  • Duty to accommodate
  • Undue Hardship
  • Complaint or Grievance?
  • Mental Health in the Workplace
  • Canada Labour Code, Part II – Overview


  • Public Service Employment Act (PSEA)
  • Appointments under the Public Service Employment Act
  • Deployments under the Public Service Employment Act
  • Managerial or confidential exclusions
  • Types of complaints that may be brought to the PSLREB under the PSEA
  • Who can file a complaint with the PSLREB?

The National Office periodically updates and expands the content, if you have any suggestions for new topics, please feel free to pass them on.