Phoenix escalation process
If your pay has been affected by Phoenix, follow these steps:
- INFORM YOUR SECTION 34 MANAGER
- CONTACT YOUR DEPARTMENTAL OR AGENCY COMPENSATION OFFICER (HR)
- IF STEPS 1 OR 2 ARE NOT SUCCESFUL: Call The Client Contact Centre: 1-855-686-4729, Mon-Fri, 7am to 7pm EST.
- IF NONE OF THE ABOVE HELPS, EMAIL US (USJEPhoenix_PhenixSESJ@psac-afpc.com):
- Your name
- Your email
- Your department
- Your PRI #
- Bullet form summary of your pay issues (including date, attempts to resolve and with who)
- Please attach any documents you received from the employer – overpayment letter, incorrect pay stub, etc.